Shipping Policy

Shipping Fee

We charge a flat shipping fee of €20 per order, regardless of order size or destination. This fee covers standard packaging, handling, and shipping costs from our fulfillment facilities. There is currently no free shipping threshold.

Shipping Origin and Operations

isotop.to is operated from Iceland. All orders are fulfilled and shipped from secure facilities in Central Europe to optimize delivery times and logistics within the European region.

Order Processing

Orders are typically processed within 24–48 hours after payment confirmation (excluding weekends and public holidays). We make every effort to dispatch promptly, but processing may take longer during peak periods or for verification.

Domestic / Central European Shipments

• Delivery usually takes 2–7 business days after dispatch, depending on the destination and carrier.
• Most orders within the EU are shipped with tracking.
• We select reliable carriers to ensure safe and secure delivery.

International Shipments

We ship worldwide to assorted Countries (subject to restrictions). Delivery times vary:

• Outside Central Europe: typically 7–21 business days or longer, depending on customs clearance and destination country.
• Tracking is provided where available from the carrier.
• International orders may incur additional customs duties, taxes, VAT, or import fees imposed by your local authorities—these are your responsibility to pay upon arrival.

Important Customer Responsibilities

You are solely responsible for compliance with all import, customs, and regulatory laws in your country. We provide no guarantees or advice on legality, successful customs clearance, or delivery in restricted jurisdictions. Any delays, seizures, duties, fines, or returns due to customs issues are at your own risk and expense. Products are labeled generically as research chemicals to facilitate international transit where possible.

Tracking and Delivery

Tracking numbers are emailed upon dispatch (if applicable). We are not liable for delays caused by carriers, customs, or force majeure events.

Lost, Damaged, or Delayed Packages

Contact us immediately if your order does not arrive within the estimated time or arrives damaged. We will assist with carrier claims where possible, but ultimate resolution depends on the carrier's policies.

Need Help?

For questions about shipping, tracking, or related issues, contact us.

Email: [email protected].

We appreciate your understanding and aim to provide reliable service for your research needs.