Refund and Returns Policy

At isotop.to, we are committed to providing high-quality research peptides and related chemicals. Due to the nature of our products (strictly for in-vitro laboratory and scientific research use only, sealed, sterile, and sensitive to contamination), most sales are final, and we generally do not accept returns or refunds except in limited circumstances outlined below.

No Right of Withdrawal / Cooling-Off Period

Under European consumer protection laws for distance contracts, consumers normally have a 14-day right to withdraw from a purchase without reason. However, this right is excluded for our products because they are:

• Sealed goods that are not suitable for return due to health protection or hygiene reasons once the seal is broken, or
• Goods that are liable to deteriorate or expire rapidly, or
• Customized or clearly personalized items in certain cases.

By placing an order, you acknowledge and agree that the right of withdrawal does not apply to purchases from isotop.to. Please review your order carefully before confirming.

Eligible Cases for Refund or Replacement

We may offer a refund, replacement, or credit only in the following situations:

• The product received is incorrect (wrong item shipped).
• The product arrives damaged or defective (e.g., broken vial, compromised packaging affecting usability—must be reported with photos immediately upon receipt).
• The order is not delivered (lost in transit, per carrier confirmation).
• Other highly specific Cases. We are humans too!

Time Limits for Claims

• You must notify us of any eligible issue within 5 days of receiving your order (or within 5 days of the expected delivery date for non-delivery).
• Claims after this period will generally not be accepted.

Refund Process

• If approved, refunds will be issued to your original payment method.
• Refunds are typically processed within 7 business days after approval.
• Please note that it may take your bank, credit card issuer, or payment provider additional time (up to several weeks) to post the refund to your account.
• If more than 15 business days have passed since approval without the refund appearing, contact us for assistance.

How to Request a Refund

Email us at [email protected] with:

• Your order number
• Photos of the issue (packaging, product, labels)
• A clear description of the problem

We will review your request promptly and respond with next steps. We reserve the right to deny claims that do not meet the criteria above.

Non-Refundable Items and Situations

• Opened or used products (seal broken, partial use).
• Change of mind, buyer's remorse, or incorrect research assumptions.
• Customs seizures, import issues, delays, duties, or taxes (see our Shipping Policy for details).
• Products that have been stored improperly by the customer.

For full details on shipping, delivery estimates, and customer responsibilities (including import compliance), please refer to our Shipping Policy.

Contact Information

If you have any questions about this policy, contact us.

Email: [email protected].

Thank you for choosing isotop.to for your research needs.