FAQ
Frequently Asked Questions
Find answers to the most common questions about our research peptides, testing processes, and quality standards.
How fast is shipping?
Orders are usually processed within 24–48 hours (business days). Delivery time depends on your location and the shipping method selected at checkout. As soon as your parcel is dispatched, you’ll receive tracking details by email.
Return & refund policy?
If there’s an issue like a damaged item or the wrong product received, contact us within 48 hours of delivery with photos and your order number. We’ll review it quickly and help with a replacement or refund where applicable.
How can I contact support?
The fastest way is email. Send your message with your order number (if you have one), and we typically reply within 24 hours on business days.
How do I track my order?
After dispatch, we email you a tracking link. You can also check your order status from your account (if you created one). If you can’t find the tracking email, contact us and we’ll resend it